- Cancellation Due to Force Majeure:

In the event of unforeseen circumstances beyond the company's control—such as natural disasters, pandemics, civil unrest, or other force majeure situations—SantiagoExchange.com reserves the right to cancel the scheduled activity.

Customers will be offered the choice of a full refund or the option to reschedule the activity at no additional cost.

- Cancellation Due to Insufficient Number of Participants:

If the activity requires a minimum number of participants and this requirement is not met, the company may cancel the service up to 7 days prior to the scheduled date.

Customers will be notified in advance and offered either a full refund or the opportunity to join an alternative activity.

- Cancellation Due to Operational Reasons:

SantiagoExchange.com may cancel an activity due to operational reasons, such as logistical issues, technical problems, or other internal factors that prevent the proper execution of the service. In such cases, customers will be notified at least 14 days in advance.

A full refund will be provided under these circumstances.

- Notification to Customers:

The company commits to informing customers as early as possible about any cancellations, clearly explaining the reasons and outlining the available alternatives (refund, rescheduling, substitute activity, etc.).

- Limitation of Liability:

SantiagoExchange.com shall not be held responsible for any additional expenses incurred by customers as a result of the cancellation, such as transportation tickets, accommodation, meals, or other personal expenses not directly managed by the company.